Privacy policy

Privacy, Security & Disclaimer Policy

Privacy & Security

Your privacy is extremely important to us. We are committed to protecting your personal information and will never sell or release your details to third parties for mailing or marketing purposes.

From time to time, we may contact you via email with promotions, offers, or updates that may be relevant to you. You may unsubscribe from these communications at any time by following the unsubscribe instructions included in the email.

We understand the importance of securely storing the information you provide to us. Therefore, we maintain the highest levels of security across our website and systems.

Secure Transactions

Our website uses advanced SSL encryption technology to protect your:

  • Personal information
  • Payment details
  • Online transactions

This ensures your data is handled securely and confidentially at all times.

Google Analytics & Remarketing

We use Google Analytics Remarketing and DoubleClick advertising features to help us better understand user behaviour and improve advertising relevance.

These technologies may log:

  • Pages viewed
  • Actions taken on the website
  • Website interaction data

This allows us to provide more relevant advertising in the future.

If you prefer not to receive this type of advertising, you can opt out through:

  • The DoubleClick opt-out page
  • The Network Advertising Initiative opt-out page

Data Protection

All information collected, including details provided during the ordering process, is gathered lawfully and in accordance with the Data Protection Act 1998.

If you have any questions regarding privacy or security, please contact us directly.

Posting Content on Our Website

Vividfloors.co.uk reserves the right to remove or refuse any customer-submitted content that we consider inappropriate, offensive, or unsuitable.

By submitting content or material to our website, you grant Vividfloors.co.uk a:

  • Non-exclusive
  • Royalty-free
  • Perpetual
  • Irrevocable
  • Fully sublicensable

right to:

  • Use
  • Reproduce
  • Modify
  • Adapt
  • Publish
  • Translate
  • Distribute
  • Display

such content in any media or format.

You also grant Vividfloors.co.uk the right to use any associated information in connection with that content where appropriate.

This does not affect your rights under the Data Protection Act 1998.

User-Generated Content

The opinions and views expressed by users on our website are solely those of the individual poster and do not represent the views of Vividfloors.co.uk.

We are not liable for content posted by users, although we reserve the right to remove any content at our discretion.

Disclaimer

The information provided on this website is for general informational purposes only.

While Vividfloors.co.uk aims to keep all website information accurate and up to date, we make no guarantees regarding:

  • Completeness
  • Accuracy
  • Reliability
  • Suitability
  • Availability

of any information, pricing, products, services, or graphics displayed on the website.

Pricing & Product Errors

In the event of an error or incorrect information:

  • We reserve the right not to supply the affected item
  • We will notify you before dispatch
  • You will then have the option to continue or cancel your order based on the corrected information

Limitation of Liability

Vividfloors.co.uk will not be liable for:

  • Any indirect or consequential loss
  • Loss of data
  • Loss of profits
  • Website interruptions
  • Technical issues beyond our control

arising from the use of this website.

External Links

Our website may contain links to third-party websites.

Please note:

  • These websites are not under the control of Vividfloors.co.uk
  • We are not responsible for their content, availability, or policies
  • The inclusion of links does not imply endorsement or recommendation

Website Availability

We make every effort to ensure our website remains available and functional at all times. However, we cannot guarantee uninterrupted access and accept no liability for temporary unavailability caused by technical issues outside our control.

Product Naming

In some cases, we may use improved or alternative product names rather than the manufacturer’s original naming conventions. This is done solely to:

  • Improve customer shopping experience
  • Enhance website and search engine searchability

Copyright Notice

This website and all of its content are the copyright of Vividfloors.co.uk © 2025. All rights reserved.

You may:

  • Print or download extracts for personal and non-commercial use only
  • Share content with individual third parties for personal use, provided the website is acknowledged as the source

You may not:

  • Reproduce
  • Redistribute
  • Commercially exploit
  • Store or transmit website content

without prior written permission from Vividfloors.co.uk.

In-Store Order Returns & Restocking Fees

Please note:

  • In-store orders returned or cancelled more than 14 days after payment may be subject to a 25% restocking fee
  • In certain situations, returns after 14 days may not be accepted at all
  • Acceptance of late returns is entirely at the discretion of the store manager

Special Order Items

Special-order or custom in-store products are:

  • Not covered by the 14-day return policy
  • Strictly non-refundable

This includes bespoke or made-to-order items specifically arranged for your purchase.